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Termini e condizioni del Servizio

Terms and Conditions

MoneyGram International Limited - Italy receive form conditions

1.  Introduction

1.1  This agreement is between you and MoneyGram International Limited ("us") acting through one of MoneyGram's representatives ("service reps") as our agent. The terms in the form are part of this agreement, together with any additional information disclosed by us or our service reps.

1.2  This agreement allows you to receive money that a "sender" has agreed to make available to you in a currency and for an amount specified by him, to collect at a MoneyGram location in the country chosen by the sender, as part of our MoneyGram® Money Transfer service, and we will not charge you for this service. Note that the service is for you to receive money as a private individual known to the sender rather than to receive money as a commercial payment.

1.3  You must sign the form and fully and accurately complete all your sections in it. The service rep will normally ask for the reference number of the transfer (which you can get from the sender). Please note that the reference number is not always required to collect the money.

1.4  You must provide the service rep with what it reasonably believes to be valid identification. For certain transfers (depending on the receive country and amount), the service rep may require the correct answer to the test question set by the sender in addition to such identification or instead of identification. You can then collect the money and complete the transfer.

1.Our contact details: our telephone number is 800 785 353 (you may be charged for calls to this number by mobile phone); our website is; our address for writing to us is MoneyGram International Ltd., 1st Floor, Senator House, 85 Queen Victoria Street, EC4V 4AB, London ENGLAND; and our email address is

2.  Restrictions on collection

2.1  The sender may cancel the transfer.

2.2  We may refuse to allow the money to be collected if we reasonably believe that: (a) by doing so we might break any law, regulation, code or other duty that applies to us; (b) doing so may expose us to action from any government or regulator; or (c) it may be linked with fraudulent or illegal activity.

2.3  You can call us to tell you (unless the law prevents us) the reasons for our refusal and how you can put right any errors that led to our refusal. If the sender prefers (and the law allows), or if the law requires, we will return the money to the sender.

3.  General

3.1  If the transfer is not made properly or never arrives, we may be liable to the sender. We will not be liable to you, except that nothing in this agreement excludes or limits our liability to the extent that we are unable to exclude or limit it by law.

3.2  We will report money transfers to any government authorities if required to do so by law.

3.3  None of our services involve you having a "deposit" or a deposit account with us (or any other company helping with the transfer) at any time.

3.4  Italian law applies to this agreement (and to our dealings with you with a view to entering into this agreement), and we will communicate with you in Italian.

3.5  The present conditions reflect the current state of the applicable legislation. If any condition turns out to be inconsistent with a regulatory requirement, we will not rely on it but will treat it as if it did reflect the relevant regulatory requirement and we will make any changes to these conditions that are required to reflect that requirement when they are next reprinted. (A "regulatory requirement" is any law, regulation, code or industry guidance that applies to us.)

4.  Data Protection

4.1  We are committed to protecting your privacy.  We may use your personal information and the details of the transfer, and store them on our databases, in order to provide you with transfer services, for managing our business (including administering any ongoing relationship with you) and for market research as permitted by applicable law. Information provided by you will also be used, with your consent, for direct marketing

4.2  We may, for those purposes, share the information with our parent and other MoneyGram companies, service reps and other service providers, who may be located outside of the EEA (which is the European Union countries, Norway, Iceland and Liechtenstein). Where they are in the USA, we will meet the US - European Union "Safe Harbour" data protection principles.  We will not share the information with anyone else except as required by law.  We have security practices and procedures in place to restrict access to personal information as appropriate.

4.3  You may request access to your personal information, ask for the information to be corrected, integrated or updated or, for legitimate reasons, oppose its processing, by writing to or e-mailing us (Attn: Privacy Officer) or calling us. If you gave your consent for direct marketing, you may update your marketing preferences at our website or by calling us at 800.785.353 - please allow 4 weeks for processing.

4.4  By completing and signing the privacy declarations on the form, you agree to our collection, use and transfer of your personal information for the above purposes, including transfers to the USA and the country from which the money was sent.  Our website sets out our latest data protection policy and we will, as required by law, tell you about any changes to such policy.  The detailed privacy information is available at the service reps and at

5.  Complaints

5.1  We are committed to providing you with the best service at all times. In the unlikely event that you are dissatisfied with our service, please contact us as soon as possible. For full details of our complaints procedure or consumer protection advice, or to submit a complaint, you can visit our website, email us, or write to Customer Relations at the address in condition 1.5. We will deal with your complaint promptly and fairly. We will try our best to resolve your complaint at the first opportunity. In case we feel we need more time to resolve your complaint, we will send you an acknowledgement within five working days and send you a final response letter within 30 days of receipt of your complaint.

5.2  If you do not receive our final response after 30 days or you are unhappy with our final response, and, in any case, before submitting a claim to the ordinary courts, you may use the mediation procedure pursuant to Legislative Decree No. 28/2010 towards the Organismo di Conciliazione Bancaria, set up at Conciliatore Bancario e Finanziario and registered with the Ministry of Justice at No. 3 of the Registry of entities certified to carry out the mediation, by looking at the website or refer the claim to the Arbitro Bancario e Finanziario (ABF), by looking at the website  In the above-mentioned circumstances, this is without prejudice to the possibility that you and us agree, after the execution of this agreement, upon another entity registered with the above-mentioned Registry of entities certified to carry out the mediation pursuant to the above-mentioned Legislative Decree No. 28/2010, held by the Ministry of Justice. Please visit our website for more details.

5.3  If the conciliation under the paragraph above is not met, for any claim arising from the carrying out of the service under these conditions, the Court of Rome will have jurisdiction.

6.  How we are regulated

We are a payment institution authorised and regulated by the Financial Services Authority ("FSA") in the United Kingdom (FSA Register reference 502639).  The FSA Register is available at

7.  Separate arrangements

Service reps may offer you additional services under separate agreements, which do not involve us (and so for which we are not liable). Service reps may charge you extra for those services, and will use a currency conversion rate of their choice if they involve changing currency.